Welcome to Fansdoll.com! Have questions about our sex dolls? Fine! We’ve made a list of frequently asked questions and relevant answers below. This list is always growing, so you can check back often for new information. Feel free to contact us if you have some questions that find no answers here.


Why consider FansDoll?

Fansdoll aims to provide a memorable experience when you shop on our online sex doll store by offering high-quality affordable sex dolls with great customer service. We have built up strong relationships with the top sex doll brands like 6YE Doll, WM Doll, JY Doll, SY Doll, 3X Doll, and AS Doll. Since we wholesale love dolls in bulk directly from these sex doll manufacturers, so they give us a very competitive wholesale price, which means you can cost less to get a premium doll on Fansdoll.com.

We have been collecting various sex dolls to satisfy the taste of different people, so we have real sex dolls of various heights and looks. Moreover, we offer extra clothes, wigs, and accessories to make dolls sexier and more attractive.

How to order a sex doll?

1. Browse our sex dolls online and choose the doll you want to purchase

2. Check the description and select all custom options on a product page to build your own sex doll.

3. Click “Add to Cart” button after the options section. Then there will be a pop-up window on the right side of the page that includes “VIEW CHART“ and “CHECK OUT” options.

shop sex dolls

4. If you click the “VIEW CART” button in step 3, and you will be redirected to the cart page. Then you can enter your coupon code( to get a discounted price) and click on the “Proceed to checkout” button to go to the Checkout page. If you click the “CHECKOUT’ button in step 3, and you will go straight to the Checkout page.

5. On the checkout page, you can also use your coupon code, and you need to fill in your personal details, including the recipient’s full name, email, delivery address, and other information.

6. It’s time to make your payment after you finish your order details. To ensure your payment security, we use anti-fraud technology and make our website SSL Encrypted. You can click the “Proceed to PayPal” to pay your doll with Paypal or choose the credit card if you don’t have a PayPal account.


  • If you choose credit card & debit card payments, you will be redirected to a Paypal page to proceed. On the Paypal page, you can use your credit card or debit card without a Paypal account.
  • For your payment safety, you’d better use PayPal in your online purchases since PayPal can give you your money back in case the product you received isn’t what you expected.

What happens after I place my order?

1. You will receive a confirmation email after payment in 12 hours.

2. Your sex doll is expected to arrive in 1-2 weeks. For ordinary dolls, it will take 1~3 business days to complete the production and 5~12 days to arrive at your door. For fully custom orders, we will start to manufacture your dolls right away, and it will take 7 business days for production and 5-12 days for delivery.

3. After your order is shipped, you will receive the tracking codes for FedEx and UPS.

Note: Feel free to contact us if you have any questions about your order!

Will I get freebies?

Of course! When you buy a sex doll from Fansdoll, we will give you some free gifts, including a wig, a cleaning cream ( to remove stains from clothes), a blanket, a set of sexy lingerie (not the clothes in the pictures).

Can I cancel my order?

Of course, you can! You can cancel orders that haven’t entered the shipping or production process by contacting the customer service on our website within 48 hours of purchase.


How can I pay?

Fansdoll offers 2 payment options for your safety:

sex doll payment options

Are my online payments secure?

Both privacy and secure payment are important to us!

Fansdoll uses the SSL protocol to encrypt information. You can check the lock in the URL bar.

secure site

Our back end system is protected and we use Paypal to ensure your privacy and safety. PayPal can give you your money back if the doll you received is not what you expected.

Can I use a Promo & coupon code?

Of course! When we run promotions, you can apply a promo&coupon code to your order by typing it or copying and pasting it into the coupon code box, and then clicking the “Apply Coupon’ button to apply it.

sex doll coupon code

Note: The coupon code box can be found on the Cart page and Checkout page.


Do you ship worldwide?

Yes, we ship all over the world! Please contact us via email at [email protected] to discuss how we deliver dolls to your country if you’re in some special countries.

What is the shipping cost?

We offer free worldwide shipping on any order and we will be responsible for the import taxes and fees. No hidden fees guarantee.

How long does shipping take?

Between 5 to 12 days.

After we confirm receipt of your payment we will start to manufacture your sex doll. For ordinary dolls, it will take 1~3 business days to complete the production and 5~12 days to arrive at your door.

Will my package be discreet?

Absolutely! We use durable and opaque boxes without any label or brand on it. Nobody will know your secret! This video will show you how we ensure discreet delivery.

How to get my tracking number?

Tracking numbers will be emailed to you once your order ships. Please feel free to contact us if you don’t get it.

Custom Sex Doll

Can I customize my own sex doll?

Of course! For every love doll, we offer many custom options (height, skin color, hair, etc.) to help customers build their own doll. Moreover, you can fully customize a sex doll by images! Click here to know more details about custom sex dolls

How much does a custom doll cost?

If you want to order a custom doll according to our sex dolls and custom options online, you can get the final price after your selections. If you want to customize a love doll by photos, please contact us to get the quote.
Generally, you should pay more for a doll with higher height, larger breasts, bigger botty, and some special features.

About Sex Dolls

What is a sex doll?

Read more on this page: What Is Sex Doll?

How to take care of my love doll?

More information about sex doll care on this page: How To Take Care Of Your Sex Doll?

What sex doll brands should I choose?

More information about sex doll brands on this page: Top 7 Most Popular Sex Doll Brands (2019 Updated)

What should I do if my sex doll suffers damage?

Don’t worry, your injured love doll has the chance to recover and continue to play with you. If your doll has serious damage, you’d better contact customer service to return your doll to the sex doll factory for repair. If your doll just suffers minor damage, then you can do some easy sex doll repairs by yourself:

  • Dealing with pressure mark on sex doll surface

When the doll under pressure for some time and its surface will sag down. In this case, you can cover the sag with a hot towel and pour boiling water on the towel for 10 seconds. Then put on your gloves and pat them in the hollow with your hands. You need to repeat sometimes until the indentation disappears. You don’t have to worry about skin damage because TPE dolls can withstand temperatures as high as 200 degrees Celsius (392 degrees Fahrenheit).

  • Recovering the sex doll surface crack

In our daily use, due to improper operation, it is easy to cause damage to the skin of the doll’s surface, such as the sharp objects can result in the rupture of the doll’s skin surface. In this situation, you should take immediate action so that you can easily repair your valuable doll.

Firstly, prepare the silicone adhesive, repair tools, and get everything ready.

In general, the sex doll manufacturer gives a special glue. Of course, you can also buy special glue. A sharp pair of scissors is also a must. Prepare a mild soap or detergent and clean warm water. Clean towels. You can also prepare a pair of clean gloves if you like.

Secondly, clean the damaged surfaces with mild soapy water or detergent, to prevent stains so that it can not affect the appearance. Wipe off the damaged surface with a towel after cleaning, and dry the remaining water thoroughly.

Thirdly, apply a layer of glue evenly over the two cut faces.

A common mistake is to use too much glue. The glue will melt the materials, if you put too much glue, you may over melt and do more damage than necessary.

Finally, apply a thin layer of glue on the surface and wait for about half an hour for the glue to dry.

Note: after repairing, be sure to remember that this part of the sex doll will be more fragile and avoid further injury.

  • Cleaning color stains on sex dolls

First, you need a bottle of detergent and a common cotton bud. Dip a cotton bud into the stain remover and apply the paste directly to the stain on your doll’s skin. The rest is to wait patiently for the color stains to be cleaned, which usually takes three to five hours. Then use a clean cloth to wipe the rest of the stains on the skin. If the stain still exists, simply repeat the previous step.