Shipping

Fansdolls sex doll shop offers Free Discreet Shipping with tracking number to any part of the world. For more information, please refer to the sections below.

Shipping Time

We will deliver your doll to your doorstep with 5-12 business days:

  • Manufacturing will take 1~3 business days
  • Shipping will take 5-12 days (depending on your location)

Note: Some dolls may take about 3 weeks (2 weeks manufacturing time and 5-12 days for shipping). For detailed information, please contact us via email at [email protected]

You will be provided with a tracking number for your sex doll once it is ready for shipping. This number will enable you to track your product at every step during delivery.

Cost of Shipping

We offer free worldwide shipping on any order and we will be responsible for the import taxes and fees. No hidden fees guarantee.

Special Arrangements for Discreet Shipping

sex doll packagingBy default, the shipping company will deliver the doll to the address you provide for your order. However, we can give special instructions to the shipping company if you want it:

  •     It’s either they ship your doll at a particular time, or
  •     You come to a nearby shipping company facility to pick your product.

For request of this nature, please leave a note for us in the “order note” field when ordering the product. You can also reach us via email at [email protected] after placing an order.

Just so you know, your anonymity is the top priority! We keep things as discreet as they need to be. Your package will be in a neutral box. There is no information on the package that will reveal the content of the item in the box. You are the only one with knowledge of the content inside the box.

 

Shipping Destinations

We can deliver your sex doll in most countries, including Asia, Europe, and North America. We can still deliver your product to you even if you live in a remote location in any of these regions. If you’re in some special countries, then please contact us via email at [email protected] to discuss whether we can deliver dolls to you.

Shipping Companies

We work with FedEx, DHL or UPS when shipping your order. The carrier choice is dependent on the destination address of the package.

Shipping Procedure

Your love doll will be manufactured according to your desire. The following procedure will take place after you order:

  1. We will forward an order confirmation to you after confirming receipt of payment
  2. We begin the process of manufacturing your doll
  3. Once the sex doll is ready, we ship the package and forward you the tracking number
  4. You can monitor your product in real time using the tracking numbers
  5. We deliver the doll to your home or any location that’s suitable for you.

 

Returns

Cancel Order

Order cancelation is only possible with the first 48 hours. The dolls will be ready for manufacturing or shipping after 48 hours, and you cannot cancel afterward. There is no problem if you have not to be given your tracking number. If you paid for a preconfigured doll, and you want to return the package due to personal reasons, you will need to wait until you get the product and pay for the return fee. Customizable dolls are manufactured on request, so you cannot cancel or return after they are manufactured.

Refunds

If you wish to make a refund due to personal reasons, you have to do with within the first 24 hours after receiving the product. The first thing to do is to return the product and pay for the return shipping. Make sure you have not used the doll, refunds will be made after confirming that the doll is intact and unused.

If customer observes problems like logistic damages or original flaws, the customer needs to take photos of it after receiving the product and contact us for return and refund within 7 business days after collecting the product.

We will not make a complete refund for any quality problems that occur from using the product; however, we will assist you with solutions by providing a repair kit for free or below $20. The 24 hours return policy is only applicable to preconfigured quick delivery dolls, as customized dolls were specifically created for you, so reselling them is impossible.

Returns

First of all, all dolls have gone through the official test before leaving the factory.

Secondly, we will give you 7 days guarantee for replacement and 2 months warranty just in case any problem arises. We will also provide life-long maintenance accessories at a discounted price. Chapped skin (TPE) is the most common problem you may face; you can easily repair this at home using the repair kit we will give to you. If the problem is a minor crack on the skin, we will send a special glue for you to fix it; you won’t pay a dime for this. For major repairs, we will forward repair tools for under 20 USD.

  • We will replace your product without any conditions attached within 7 business days after receiving it only if the product has issues such as original flaws or logistic damages. You must not use the product.
  • We cannot replace the product if the damages on the doll were incurred by the customer. However, we can supply instructional videos and tools depending on the damage. If the damage is beyond repair, we can exchange it as a sale price.
  • Customers are responsible for the cost of return shipping
  • Customers can only replace the product in the same size and type for free. If the customer wishes to replace another product, please make up the difference.

CART